The reason why I make a return visit to Dell...

The reason that why I make a return visit to Dell's website is I want to get know about the latest Dell's product and offers because Dell's website always upgrade its website for the latest news and offers. This is because Dell always having deals that have limitation of date. Therefore, I will always return to the website to catch up what deals and promotions that offer by Dell.

Besides, Dell that provides online services such as shopping cart will make me interest to visit the website and see through what can I buy. Customer services also one of the reason that can make me return visit to the website because I would like to get more knowledge about Dell because of it is free of charge.

At last, I make a return to Dell's website because of the community. Community that can communicate with others and shares ideas and knowledge is a very interesting , meaningful lessons. Therefore, I appreciate the Dell's website because has created the community and not many website has the community. So,these all are the reason why I make a return visit to DELL.

7Cs..Commerce

Commerce is a transactional capacity of a site. This include the sale of goods, products or services on Dell’s website - along with shopping cards, shipping, and payment options, checkout, and order-confirmation functionally.

Dimensions of Commerce

Shopping Cart

• Users can place the items that they prefer and like into their personal virtual shopping cart.

• Shopping cart makes user either can buy items immediately online or also can save it and buy it when returns on another visit to the site.

Security

• Dell's website attempt to guarantee security of transcations and related data through encrytion and authentication technologies.

CreditCard Approval

• Dell's website allow users buying online through credit card payment.

Order Tracking

• Users are given abilityto check their delivery status of the Dell's products that they ordered.

6Cs..Connection

Connection is the degree to which a given site is able to link to other sites through a hypertext jump, or hyperlink, from one webpage to another. The links embedded in a webpage and are most commonly presented to the user as underlined and highlighted words, a picture, or a graphic.

This is the hyperlink that one webpage to another.When we press the 'FeedDemon', the webpage will link to another webpage.

When we click on the picture or graphics, it will link to another webpage.

...Dimensions of Communication

Broadcast

• one-way information exchange from organization to user.

Interactive

• Customer service that can let organization and a user communicate with each other.

Hybrid

• Dell’s website offer ‘freeware’ for users can download and use at no charge.

5Cs..ComMunicatiOn

Communication take 3 forms:

i. Firm-to-user
ii. User-to-firm
iii. User-to-user

4Cs...Customisation

Customisation is a site’s ability to modify itself to – or be modified by - each user. Customisation that initiated and managed by the user is called personalization. We can personalize our own information and details in Dell’s website. Whereas, customization that initiated and managed by the firm is called tailoring.

Tailoring based on the past user behaviour and makes recommendations to the user. Therefore, Dell’s website has based on user’s preferences and lets user upgrade their warranty status, expired warranty service, Dell service contracts and so on.

3Cs..ComMuNitY

Dell’s website provide a good solutions, advice and how-to’s, discussion and friends. We can get all these through the blogs, forums, wikis, media, galleries, and groups that all by Dell’s website to build a more strong and long-lasting relationship with the members.

Example:

Forum

Blog